Frequently Asked Queries

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Contact Us

Address

Prajwal Business Services Pvt. Ltd,
#403A, Meridian Plaza,
(Beside Lal Bungalow),
Ameerpet,Hyderabad-500016.


eConsultIndia.com is India’s first online marketplace for business advice and services. Customers can select from our panel of verified business experts in over 50 categories and avail of reliable online and offline services to resolve their business issues and concerns.

eConsult provides 3 services to its customers. These are:

  1. Ask Experts: You can post a business query to Experts selected by you and get quick and reliable advice.
  2. Chat with Experts: You can schedule a chat session with an Expert to discuss and resolve your business concerns conveniently.
  3. Hire Experts: You can hire Experts for offline services and projects, which can be short or long term engagements as per your requirement. You can hire an Expert for the following services: One time Projects, Retainership contracts, Training Programs, and Event Speakers.
eConsult empanels only verified Experts across different expertise categories. All applications received are thoroughly scrutinized by our Panel of Experts and the individual’s professional details and accomplishments are verified before accepting and registering him/her as an Expert. Please visit the Expert Empanelment Process page for more information.
You can choose an Expert depending on your requirement, location preference and so on. You can either search and select an Expert of your choice and then choose the service (Ask/Chat/Hire) you wish to avail from the Expert. You could also choose the service you wish to avail and search for only available Experts offering a specific service (Ask/ Chat/ Hire) you require and select accordingly.
In such cases, you can post your requirement to us through the Help tab and we will find a suitable Expert for you. You can also write to us -support@econsultindia.com and we will get back to you very soon.

eConsult’s service charges are as follows:

  1. a. Ask Experts: INR 500per query, per Expert.
  2. b. Chat with Experts: : Chat fees are billed in 30 minute slabs as per the rates set by the Experts. You can view the Experts’ chat rate in their respective profiles.
  3. c. Hire Experts:The total Fee for this service is the bid value posted by the selected Expert after completion of bidding. Customers are required to pay an advance to eConsult and accept the service agreement before availing the service. Customers are required to pay the remaining service fees to the Expert as per the payment schedule specified in the service agreement.

In addition, customers are required to pay INR 250, as service posting charges.

Note: eConsult’s service charges include Service Tax and online transaction charges (approximately 15% of payment amount).

The customer is required to enter into a legal Service Agreement with the Expert before initiating a service/ project. The Expert is intimated about the project and customer contact details. If a customer defaults on payment as per the agreement, the Expert has the right to legal recourse against the customer. eConsult will also blacklist the customer.
You can view your payment and transaction details through My Account page.
If you need any clarifications on your payments and transactions, write to us - support@econsultindia.com and we will resolve your query at the earliest.

You can search and select an Expert who meets your requirement and then choose the Ask option in your selected ExpertProfile view. You will be directed to the Ask query posting page, where you can enter your query, pay the service fees, and post your query.

You must provide all relevant information and data you think is required by the Expert to address the query. You have the option of attaching one file for additional information.

In addition, if the Expert needs any further clarification or information they would leave a comment on the same for your response.

Yes. You can ask the same query to as many Experts till you get a satisfactory response. Please note that you will be charged the Ask service fees for every Expert query posted.

Yes. All queries asked should be replied within 48 hours of being posted. If a query is not replied to within 48 hours, the query is closed and the money is refunded to you.

As a customer, you have the option to schedule a chat session with an Expert of your choice. Each chat session is for a minimum duration of 30 minutes. You can only choose the chat duration in multiples of 30 minutes. You must specify the chat duration to the Expert at the time of requesting the chat appointment.

While requesting a chat appointment, you have the facility to view the general chat availability of the Expert and the existing appointments. Based on this, you can select the chat duration and appointment slots as per your convenience. Once the Expert responds with his/her convenient time slots, you can choose and confirm the appointment.

A chat session starts only after the Expert logs into the session. You have the option of cancelling the chat session if the Expert remains unavailable within 15 minutes of the appointed time.

The chat session commences from the time the Expert logs into the session. You would be billed for the chat session even if you are late for the chat session or miss the appointment.

Yes. You have the option of cancelling a chat session mid way.

If a chat session is disconnected due to technical reasons such as Internet connection failure, you’ve the option to reschedule within 48 hours. If the customer does not reschedule the chat session or the Expert is not available, then the customer is billed for the duration of the chat session completed and the balance amount is refunded.

Yes. You can schedule multiple chat sessions with multiple Experts at the same time slot.

You have the option to hire Experts for offline projects and services through the Hire Experts feature. You can hire experts for one-time projects, retainership contracts, training programs or as event speakers.

Hire Experts service operates on a limited bidding model. In order to hire an Expert, you must select a group of Experts and post your requirements along with the budget, duration, and tentative schedule. Experts can review the information and submit a proposal along with the bid amount. You can hire the Expert after reviewing the proposals received.

You can search for Experts based on your requirements such as expertise category, industry location etc. and select the group of Experts you wish to post your hire service requirement. You will be directed to the Hire Service posting page to post your requirement, budget, tentative schedule, duration, and other details. Your posting is sent to the selected Experts after paying the posting charges. Bids posted by Experts can be viewed at My Services page on eConsultIndia.com (Login required).

Hire Experts service currently operates on a limited bidding model. You are required to select the list of Experts you would like to hire and post requirement to this group only. Other Experts cannot view the Hire service posting or participate in the bidding.

Yes. You have to specify the deadline for a bid submission in the Hire service posting. All bids have to be submitted by the Experts within the specified deadline.

No. You cannot extend the deadline for bidding for the service.

Execution of a project or service can be onsite at your premises or offline depending on the requirements and/or the delivery model suggested by the Expert in their proposal.

If an Expert does not complete a project or service, you have the option not to pay the service fees. You can also submit a negative rating and review for the specific Expert. Frequent negative reviews for an Expert may result in his/her removal from eConsult’s Expert panel.

You can send all service related complaints to support@econsultindia.com and our customer suppor team will resolve the complaint at the earliest.

eConsult’s service charges are as follows:

  1. Ask Experts: INR 500per query, per Expert.
  2. Chat with Experts:Chat fees are billed in 30 minute slabs as per the rates set by the Experts. You can view the Experts’ chat rate in their respective profiles.
  3. Hire Experts:The total Fee for this service is the bid value posted by the selected Expert after completion of bidding. Customers are required to pay an advance to eConsult and accept the service agreement before availing the service. Customers are required to pay the remaining service fees to the Expert as per the payment schedule specified in the service agreement.

In addition, customers are required to pay INR 250, as service posting charges.

Note:eConsult’s service charges include Service Tax and online transaction charges (approximately 15% of payment amount).

The customer is required to enter into a legal Service Agreement with the Expert before initiating a service/ project. The Expert is intimated about the project and customer contact details. If a customer defaults on payment as per the agreement, the Expert has the right to legal recourse against the customer. eConsult will also blacklist the customer.
You can view your payment and transaction details through My Account page.
If you need any clarifications on your payments and transactions, write to us - support@econsultindia.com and we will resolve your query at the earliest.
You can become a customer on eConsult, by simply registering as a Customer.
No. There is no registration fee and customer sign-up is FREE.
Yes. You can register as both. While registeringas a customer does not require any verification, you need to apply to register as an Expert on eConsultIndia.com. Our panel of Experts will review your application. Upon selection, you will be invited to register as an Expert. You can apply to be an Expert through the Experts Join Us page on eConsultIndia.com
No. You can only register as an individual with eConsult.

You will be required to provide your email id at the time of registration. Your registration will be completed only if your email id is verified.In addition, you have to provide your contact details such as mobile number, Company name and your designation, and other relevant details before you can post a hire service posting on eConsultIndia.comYou are allowed to post a hire service only after verifications by eConsult.

You can edit your basic profile through the My Account page on the website.
You can update/change your email address and mobile number through the My Account page. Any changes in the contact information will be verified by eConsult before being updated.
You can deposit the amount into your eConsult account to use for payment for purchases on econsultindia.com. You can conveniently deposit money using online payment mode into your account through the My Money page in the My Account page on the website.

Please note that depositing money is not mandatory and you can pay securely online every time you make a purchase on eConsultIndia.com

You can change your password through the My Account page. Your username however cannot be changed.
In case you wish to terminate your membership, please write to support@econsultindia.com and we will do the needful.
As a customer, your profile details are not publicly viewable on eConsultIndia.com Your name and other basic profile information is however shared with Experts whom you contact for availing a service on eConsultIndia.com. We will also be sharing your contact details and Company information with Experts whom you hire for an offline service.
eConsult will not share your profile information or contact details with any third party. Please refer to our Privacy Policy for more information.
Your contact information is kept private and is not shared with any third party. eConsult will however share your contact information (email address and mobile number) with the Expert whom you have hired for an offline service. This is required to facilitate execution of the hire service offline at your premises.

Yes. All ask and chat information is logged by eConsult. You can view your service history and ask and chat logs through the My Services page on the website. Answers to Ask Queries and Chat session logs can be viewed only by the concerned customers and Experts. This information is not viewable by other customers, Experts or any other user of the website.

eConsult will use service data to post examples of services available on the site. Such examples will be general in nature and will not be attributed to any particular Expert or customer. In addition, eConsult will use services data and logs for analysis purpose to improve the service.
In case you have any privacy or security related issue, please email - help@econsultindia.com and we will address your concerns at the earliest.

At eConsult, we believe in high professional standards and ethical behaviour and expect the same from users of our website. Our Panel of Experts is highly experienced and well qualified professionals and we expect our customers to follow basic professional courtesies and online etiquettes to assist a professional and meaningful interaction.

We also discourage our customers from soliciting other services and/or information from our Experts during online chat discussions and other online and offline interactions. A customer’s eConsult account may be deleted if there is any violation of our Terms of Use and/or any other related reason.

In case of a complaint, please write to experts@econsultindia.com.

Contact Us

Address

Prajwal Business Services Pvt. Ltd,
#403A, Meridian Plaza,
(Beside Lal Bungalow),
Ampeerpet,Hyderabad-500016.